Privacy Policy for Let's Sort Your Stuff

This privacy notice tells you what to expect us to do with your personal information:

Let’s Sort Your Stuff is owned by Charmain Felts

Contact details: Email Hello@LetsSortYourStuff.co.uk  Telephone: 07745 607400   Website: LetsSortYourStuff.co.uk

Where we get personal information from

  • Directly from you, or your nominated representative if appropriate. Please keep us updated with any changes to your personal information.

What information we collect, use, and why

We may collect or use the following information for the purpose of providing a professional decluttering and organising service to you.

  • Names, marital status/title
  • Contact details including telephone numbers and emails
  • Addresses
  • Names and contact details of other members of your household when relevant to the service being provided
  • Details and names of pets
  • Date of birth
  • Health and safety information including self, property and surrounding area
  • Health information of both yourself and any members of your household which may impact on our work together
  • Next of kin or nominated emergency contact person details
  • Keysafe number to access property e.g if you are unable to mobilise to the door or in an emergency
  • Vehicle registration number to assist with parking
  • Photographs or video recordings of areas we have worked on for publicity/marketing purposes (you will be asked for your express consent for these)
  • Legal documents including Power of Attorney, Probate and legal authorisation
  • Records of meetings and decisions
  • Payment details (including bank information for transfers) and how payments are made between us
  • Information relating to feedback, compliments or complaint including for marketing and communication purposes
  • Website user information including user journeys and cookie tracking

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.  Which lawful basis we rely on may affect your data protection rights which are in brief set out below.

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure - You have the right to ask us to delete your personal information.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing - You have the right to object to the processing of your personal data.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

 

You can find out more lawful bases and your data protection rights and the exemptions which may apply on the ICO’s website: ico.org.uk

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide a professional decluttering and organising service are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Consent  - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    A client may provide the name and contact of a person they wish to be contacted (potentially a next of kin) in the event of an emergency.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

How to make a GDPR request

To make a data protection rights request, please contact us using the email contact details at the top of this privacy notice. We will respond within 28 days.

How long we keep information (retention schedule)

Your data is stored securely in accordance with the UK General Data Protection Regulation (GDPR).

Your information will be securely deleted after:

  • 6 months for initial enquiry/contact only
  • 7 years since last contact/contract (surname, date of first and final contact will remain on file).

Who we share information with

  • Organisations we need to share information with for safeguarding reasons
  • Professional consultants and /or legal advisors (inc IT, auditors, accountancy, financial, legal)
  • Organisations we’re legally obliged to share personal information inc HM Revenue & Customs)
  • Emergency services
  • Next of Kin or nominated contact
  • The diary of Let's Sort Your Stuff will include a secure record of client name, contact details, address, and times of booking plus any other household members to ensure the known whereabouts of staff.

Third parties

We take keeping your personal details safe seriously. Your details will not be shared with any third parties without your express consent unless required by law or in an emergency

Any links to third party websites, applications or plug-ins from this website are not the responsibility of Let's Sort Your Stuff. Please read their own privacy statements.

 

How to complain

We are committed to protecting your privacy. If you have any concerns about our use of your personal data, you can make an enquiry or complaint to us using the contact details at the top of this privacy notice. We will respond with 28 days.

 

Let's Sort Your Stuff's registration number with the Information Commissioner's Office (ICO) is: ZB881067

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This privacy policy was last reviewed in April 2025 and is regularly reviewed to ensure the content is current and any information is not held for longer than is deemed necessary.

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